Warratah Saddlery Privacy Policy

Last Updated: 4th September 2025

Warratah Saddlery ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and purchase from our online store. 

1. Information We Collect 

We may collect the following types of personal information when you interact with our store: 

• Name and contact details (email address, phone number, billing/delivery address) 
• Payment information (processed securely via third-party payment providers; we do not store credit card details) 
• Order History and preferences 
• Information you provide when contacting us or subscribing to our newsletter. 
• Website usage information (via cookies and analytic tools) 

2. How we use your information

We use your personal information to: 

• Process and deliver your orders
• Communicate with you about your purchases, inquiries, or account. 
• Send you updates, promotions, or newsletters (if you have opted in) 
• Improve our website, products and customer experience 
• Comply with legal obligations 

3. Sharing your information

We do not sell or rent your personal information. We may share your information with trusted third parties only when necessary, including: 

• Payment processors and financial institutions 
• Delivery and logistics providers
• IT service providers and website hosting platforms
• Legal or regulatory authorities, if required by law

4. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content. You can manage or disable cookies through your browser settings, but this may affect site functionality. 

5. Data Security 

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security. 

6. Your Rights 

Under the Privacy Act, you have the right to: 

• Access the personal information we hold about you
• Request corrections to your personal information
• Opt out of marketing communications at any time

To exercise these rights please contact us using the details below. 

7. International Data Transfers

Some of our service providers may be located outside Australia. By using our services, you consent to your information being transferred overseas, where data protection laws may differ. 

8. Contact us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us: 

Warratah Saddlery 

Email: Lily@warratahsaddlery.com

Phone: 0458 288 948 

9. Changes to this policy 

We may update this privacy policy from time to time. Any changes will be posted to this page with the updated date.