Terms and Conditions

Last updated: 4th September 2025

Welcome to Warratah Saddlery. By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

• This website is owned and operated by Warratah Saddlery (“we”, “our”, “us”).
• These Terms apply to all users of this website, including browsers, customers, and contributors.
• We reserve the right to update or change these Terms at any time. Continued use of our website means you accept the updated Terms.

2. Products and Orders

• All prices are listed in Australian Dollars (AUD) and include GST where applicable.
• We reserve the right to refuse or cancel any order if fraud or misuse is suspected.
• Product images and descriptions are provided for guidance; colours, sizes, or styles may vary slightly in person.
• Availability of products is subject to change without notice.

3. Payment

• Payment must be made in full before orders are processed and shipped.
• We accept secure online payments through [insert payment methods, e.g., PayPal, Stripe, Afterpay, Credit Card].
• Warratah Saddlery does not store or have access to your credit card information.

4. Shipping and Delivery

• Orders will be processed and dispatched within reasonable timeframes.
• Delivery times are estimates only and may vary depending on location, carrier delays, or stock availability.
• Risk of loss or damage passes to you once goods are delivered to the nominated delivery address.

5. Returns and Refunds

• Our returns and refunds are handled in accordance with the Australian Consumer Law.
• Customers are entitled to a refund, exchange, or repair if products are faulty, not as described, or not fit for purpose.
• Change of mind returns may be accepted at our discretion; return shipping costs are the responsibility of the customer.
• For more details, please refer to our Returns & Refund Policy.

6. Intellectual Property

• All content on this website (including text, images, logos, graphics, and designs) is the property of Warratah Saddlery unless otherwise stated.
• You may not reproduce, distribute, or use our content without prior written permission.

7. User Conduct

When using our website, you must not:

• Engage in unlawful, abusive, or harmful behaviour.
• Post spam, false information, or content that infringes intellectual property rights.
• Attempt to interfere with the security or operation of the website.

We reserve the right to suspend or terminate access if these rules are breached.

8. Limitation of Liability

• We do our best to ensure accuracy, but we do not guarantee that product descriptions, pricing, or website content are free from error.
• To the extent permitted by law, Warratah Saddlery is not liable for any indirect, incidental, or consequential damages arising from use of our website or products.

9. Governing Law

These Terms and Conditions are governed by the laws of Western Australia and the applicable laws of Australia. Any disputes will be subject to the jurisdiction of the courts of Western Australia.

10. Third-Party Fulfilment

Some of our products are shipped directly from our suppliers. This means delivery times may vary, and items in the same order may arrive separately.

While we aim to provide accurate shipping estimates, delays outside our control (such as supplier processing times, customs, or carrier delays) may occur. We will keep you updated where possible.

Product descriptions and images are provided by our suppliers. Colours, packaging, or minor details may differ slightly from what is shown on our website.

Returns for change of mind are subject to the policies of our suppliers. We will assist in arranging returns where possible, but some items may not be eligible unless required under the Australian Consumer Law (e.g., faulty or misdescribed products)

Warratah Saddlery is not responsible for delays, errors, or losses caused by third-party suppliers or shipping carriers, except where required by the Australian Consumer Law.

10. Contact Us

For questions about these Terms and Conditions, please contact us at:

Warratah Saddlery

Email: Lily@warratahsaddlery.com

Phone: 0458 288 948